Everything you need to know about Maati lenses, eye care, orders, and more.
General Questions
Maati is a 100% Australian-owned contact lens brand, founded by Sydney optometrists with over 30 years of experience. Every lens is TGA-approved, designed for all-day comfort, and completely free from ‘forever chemicals’ (PFAS). Our mission is to give you safe, high-quality lenses you can trust every day.
All Maati lenses are designed in Australia by experienced optometrists. They are manufactured with trusted international partners who meet strict quality and safety standards, and every lens is TGA-approved before reaching you.
Yes. Maati lenses are made with advanced materials, free from ‘forever chemicals’, and approved by the TGA. They’re designed to be worn comfortably and safely as part of your daily routine.
Absolutely. All of our lenses are approved by the Therapeutic Goods Administration (TGA) in Australia, ensuring they meet the highest safety and quality standards.
Currently, Maati lenses are available in Australia. We’re working towards expanding availability, so stay tuned for updates on international shipping.
Lens Guide & Product Information
Clear lenses are designed purely to correct your vision, while coloured lenses can enhance or change the appearance of your natural eye colour. With Maati, both options are made to the same high comfort and safety standards.
Daily lenses are worn once and thrown away - perfect for convenience, hygiene, and busy lifestyles. Monthly lenses are worn for up to 30 days with proper cleaning and storage - great for regular wearers looking for value.
The choice depends on your lifestyle, budget, and eye care needs.
Yes! Maati lenses are available in a range of prescription strengths, so you can enjoy clear, comfortable vision while choosing the style and lens type that suits you best.
If you have dry or sensitive eyes, Maati Proto OneDay is a great choice. It contains hyaluronic acid and has a high water content to keep your eyes feeling hydrated and comfortable all day.
Yes, we often run special promotions and bundle deals to give you better value on your lenses. Be sure to check our website or sign up to our mailing list so you don’t miss out.
Hyaluronic acid is a natural substance that helps retain moisture. In our lenses, it keeps your eyes feeling hydrated, smooth, and comfortable - even during long hours of wear.
PFAS (often called “forever chemicals”) are synthetic compounds that don’t break down easily and can be harmful. Maati lenses are certified PFAS-free, so you can feel confident knowing your eyes are safe from these chemicals.
Application & Removal
Start with clean, dry hands. Place the lens on the tip of your finger - it should look like a smooth, rounded bowl. Gently hold your upper eyelid with one hand and pull down your lower lid with the other, then look forward or slightly upward as you place the lens on your eye. Blink a few times to help it settle comfortably.
Wash and dry your hands first. Look up and gently pull down your lower eyelid. Using your thumb and index finger, lightly pinch the lens and lift it off your eye. If it feels stuck, blink a few times or apply a few drops of sterile saline or rewetting solution before trying again.
Don’t panic - this can happen occasionally. Use a few drops of sterile saline or rewetting solution to rehydrate the lens and blink gently. This usually loosens it. If it still doesn’t come out, take a short break and try again with clean, dry fingers. If you continue to have trouble, contact your optometrist for advice.
Remove the lens immediately, rinse it with fresh contact lens solution, and reinsert it. If the discomfort persists, the lens might be damaged or debris may be trapped underneath - discard it and use a new one. Persistent irritation should be checked by your optometrist.
Place the lens on your fingertip and look at its shape. If the edges flare out slightly, it’s inside out. If it forms a perfect cup shape with smooth, upright edges, it’s the correct way around.
Yes, but always insert your lenses before applying makeup and remove them before taking makeup off. Choose water-based products when possible and avoid applying eyeliner to the inner rim of your eyelid to keep your lenses clean and clear.
Eye Care & Maintenance
If you’re using reusable lenses, always wash and dry your hands before handling them. Clean each lens with fresh multipurpose solution - never water - and store them in a clean, dry lens case filled with fresh solution. Replace the solution daily and never reuse old liquid. (For daily disposables, simply discard after each use.)
No. Maati lenses are not designed for overnight wear. Sleeping in contact lenses can reduce oxygen flow to your eyes and increase the risk of dryness or infection. Always remove your lenses before going to bed.
Replace your lens case every 1 to 3 months, or sooner if it looks dirty or damaged. Clean it daily by rinsing with contact lens solution (not water), and let it air dry with the caps off.
- Always wash your hands before touching your eyes or lenses.
- Stick to your recommended wear schedule.
- Keep your lenses and case clean using only lens solution.
- Give your eyes breaks from screen time when possible.
- Stay hydrated and see your optometrist for regular check-ups.
Extended screen time can make you blink less, leading to dryness or irritation. Try the 20-20-20 rule: every 20 minutes, look 20 feet away for 20 seconds. Artificial tears or rewetting drops can also help if your eyes feel dry.
Yes. Maati lenses are made with comfort-focused materials, including hyaluronic acid and a silk-edge design that helps retain moisture. They’re ideal for dry or sensitive eyes, providing smooth, breathable comfort throughout the day.
Ordering & Shipping
Yes, we provide free shipping on all Australian orders over $99. For orders under $99, shipping fees are calculated automatically at checkout.
Yes, you can. Please contact customer service on info@iconeyewear.com.au
Once you place your order, it will take up to 4-5 business days before you receive your order.
No, at this stage we do not ship internationally.
Yes. Once your order has been shipped. You will receive an email confirmation along with the tracking number.
Returns & Exchanges
We are committed to providing our customers with high-quality contact lenses. We offer a flexible returns policy if you are unsatisfied with your purchase. Please review the following terms and conditions for returning your order:
Prescription Requirements: By placing an order, you acknowledge that you have entered the exact prescription, lens style, brand and colour specifications (for coloured contacts) as your optometrist prescribes. Please ensure that you review your order before submitting it. 'Change of mind' returns are not available for medical items.
Eligibility: We can only accept returns for unopened, unmarked and sealed boxes of contact lenses within 30 days of delivery. Opened or damaged boxes, including individual packets contained within the boxes, cannot be returned.
Cost of Return Shipping: The customer is responsible for the cost of return shipping unless a fault or error on our part has occurred.
Refund Process: Once we receive and check your returned item, your refund will be processed using the original payment method. Please note that the shipping component of your original order cannot be refunded. Please allow 5-15 business days for a refund to appear in your bank account. If it has been longer than two weeks, please contact us, and we will follow up on your refund immediately.
Faulty Contact Lenses: Faulty lenses are covered by a manufacturer's warranty, and all defective lenses will be sent to the manufacturer for evaluation. We may be able to provide a credit or replacement product for confirmed defects. Please keep all used defective lenses, their blister packs, remaining unopened lenses, and boxes for return.
If you received the wrong product, we can only exchange if they are unopened, unmarked, sealed and purchased within 30 days of delivery. Opened or damaged boxes, including individual packets contained within the boxes, cannot be returned or exchanged.
We can only accept exchanges for unopened, unmarked and sealed boxes of contact lenses within 30 days of delivery. Opened or damaged boxes, including individual packets contained within the boxes, cannot be returned or exchanged.
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Find answers to your questions about our products, orders, and usage.
Find answers to your questions about our products, orders, and usage.
Find answers to your questions about our products, orders, and usage.
Find answers to your questions about our products, orders, and usage.
